FAQ

What is the VDO RoadLog?
  • The VDO RoadLog is a complete ELD mandate solution that includes our RoadLog ELD and ELD Plus along with VDO RoadLog Office – our online compliance reporting tool.
    VDO RoadLog ELD is our simple, safe, secure and printable electronic logging device that provides users with an instant log printout that resemble the traditional log book graph. RoadLog ELD is a secure dedicated unit that keeps your cell phone and tablet information private.
  • VDO RoadLog Office is a complete fleet management system. RoadLog ELD users get the no-fees affordability of VDO RoadLog Office Solo. RoadLog ELD Plus users can choose
  • VDO RoadLog Office Advanced or Premium for wireless connectivity with their vehicles and a range of advanced fleet management features.
    The VDO RoadLog is backed by Continental, the global leader in ELD technology.
What is the warranty on the VDO RoadLog?
  • RoadLog comes with a 12 month warranty against manufacture defect.
  • RoadLog comes with Free FMCSA / regulatory software updates now and in the future.
Does the VDO RoadLog come with a printer?
  • Yes the VDO RoadLog comes with a integrated thermal printer which is used to show your last 7 or 8 days of logs during a roadside inspection. The VDO RoadLog ELD was the first and still the only device that features an integrated printer that allows Drivers to provide law enforcement a paper print out of their Hours of Service log from their vehicle. With the integrated printer, the need to hand-off a physical device to law enforcement to show your logs is not needed, thus reducing any chance of dropping or damaging your device.

 

How do I replace the ink cartridge in the printer?
  • The printer uses thermal printing technology so there is never a need to replace the ink cartridge.
  • The printer uses fade-resistant thermal printing paper to ensure a clear and easy to read result.
  • The VDO RoadLog printer helps provide a faster roadside inspection and the best solution when a visual inspection is required.
How do I transfer the data from the VDO RoadLog in my vehicle to my home office?
  • VDO RoadLog provides quick access to compiled and achieved data.
  • VDO RoadLog offers two methods in order to transfer data from the vehicle to the back office. For our back office software options, the Driver Key USB drive is used to transfer vehicle data from the device to the office computer. For our Compliance and Dispatch Online software options, wireless cellular technology is used to transfer data from the vehicle to a cloud based storage software. No Driver Key is needed for Compliance or Dispatch software options.
How much data is saved on the VDO RoadLog hardware?
  • The VDO RoadLog will retain the drivers prior 24 days on the device at all times. For a roadside inspection, the RoadLog will only print the required last 7/8 days.
Does the VDO RoadLog tell me how much available drive time I have left for my day?
  • Yes, the VDO RoadLog will provide the drivers with the amount of allotted time available before they have to take their mandatory breaks. The VDO RoadLog will also provide the drivers with their weekly availability.
Will the VDO RoadLog alert me when I am running out of time?
  • Yes, the VDO RoadLog will alert the driver when he or she is approaching the end of available time. When the driver starts his or her day, a green bar will appear across the screen with 8:00 inside. This Green bar indicates the amount of drive time available prior to requiring a 30 minute break. With 3:00 remaining the bar will turn Yellow and with 1:00 remaining the bar will turn Red. This allows the drivers to be in full view of their available time. After the driver takes their required break, they will be presented with their remaining availability for the day.
How difficult is the VDO RoadLog to install in the vehicle?
  • The VDO RoadLog was designed for a fast and easy installation. The driver needs to select where they would prefer the have the device be mounted on the dash of the vehicle with a clear view to the sky. Using the adhesive strip; place the one side of the adhesive onto the bracket and the opposite side onto your selected area on the dash. The next step is to plug your installation kit cable into the vehicle’s data port and run the cable around the dash to where the bracket is placed. Lastly, plug the cable into the bottom of the RoadLog unit and place the unit into the bracket.
What is a Y cable?
  • The Y cable will provide a cleaner installation appearance as well as allow other tools to be plugged in without having to unplug the device. A Y installation kit option available for all of our cables.
How do I know which installation kit (cable) to choose for my vehicle?
  • You will want to purchase a cable with the pin connection that matches the connection available on the vehicle’s data port. It is always a good practice to check each vehicle to confirm the pin connection but as a Rule:
    • Vehicles built before 1992 typically have Mechanical Fuel Injection and will need the Open End Wire cable and may require the installation of a speed sensor.
    • Vehicles built from 1992 to 1995 with Electronic Fuel Injection may have a 6-pin connector, a special OEM connector or no diagnostic connector port.
    • Vehicles built before 1996 may have the 6 pin configuration, a special OEM connector, or no connector.
    • Vehicles built from 1996 to 2001 generally have the 6 pin configuration.
    • Vehicles built from 2002 to 2006 may have either the 6 pin or 9 pin configurations.
    • Most 2007 and newer vehicles have the 9 pin configuration.
    • Vehicles built after 2016 may have a 9 pin GREEN configuration
    • Mack/Volvo vehicles built after 2014 have the 16 pin OBD II configuration.
    • Light-duty trucks and vans generally have the 16 pin OBD II configuration.

See our full selection of available cable kits

How does the VDO RoadLog report duty status change locations?
  • The VDO RoadLog will automatically associate a GPS location with the closest large population location. It may happen that this location is further away from you than another location that you know is much closer. For example. If the vehicle is in Fogelsville, Pennsylvania the system will label it as 7 miles West of Allentown, Pennsylvania since Allentown is a local location with a larger population and better known to law enforcement. This is consistent with FMCSA’s requirements in ELD regulation and compliance.
Can the VDO RoadLog calculate my IFTA mileage?
  • The VDO RoadLog provides all miles driven in each state and the odometer value at state crossing. The drivers are also able to enter their fueling records into the device which will then appear onto their IFTA paperwork.
Can I do my Pre/Post Trip Inspections on the RoadLog device?
  • Yes drivers can complete both their Pre/Post Trip Inspection Reports on the device. The device is pre-populated with defects that may appear with also the option to annotate other possible defects.
Can the VDO RoadLog be used in Canada?
  • Yes the VDO RoadLog has compliant Hours of Service reporting capabilities for Canada North and South of the 60th parallel. RoadLog also contains compliance for US Hours of Service, Alaska Hours of Service, Oil Field and compliance for motor coach and passenger carriers.
Can I track my vehicles with the VDO RoadLog?
  • Yes the VDO RoadLog has track and trace functionalities available in the Fleet Online Compliance and Dispatch software options. Note: A RoadLog ELD Plus unit required
Can the VDO RoadLog monitor driver performance?
  • Yes the VDO RoadLog has driver performance monitoring functionalities which is available in the Fleet Online Dispatch software options. The driver performance monitoring includes MPG reports, harsh braking, idling times, seatbelt reporting, speeding, over RPMs and tire pressure. Note: ELD Plus unit required.
Can I message my drivers through the VDO RoadLog?
  • Yes the VDO RoadLog allows fleet managers and drivers to communicate with each other through the VDO RoadLog ELD and the backend computer software. The feature only works from device to the fleet manager/backend computer software not device to device/driver to driver. This feature is available in the Fleet Online Dispatch software option. Note: ELD Plus unit required.
When am I required to have an ELD in my vehicle?
  • The ELD mandate goes into effect on December 18th, 2017. If you are currently running with an AOBRD you can continue to run with that equipment until December 16th, 2019.Don’t wait until last minute to install your device. Take the proper time to train your drivers on this new device.
What are the computer system requirements for RoadLog?
  • VDO RoadLog ELD, VDO RoadLog ELD Plus, and VDO RoadLog Office (all service levels) can be used with most current personal computers, laptops or tablets that have a USB port and access to the internet.

What are the requirements for roadside inspections?
  • The ELD rule requires that an ELD device is able to accomplish the Roadside Data Transfer to enforcement via local method Bluetooth or USB OR wireless method Web services or E-mail.
  • As of this time enforcement is not ready to receive the data via any of those means. FMCSA is currently working on building an infrastructure to receive the data and to train the enforcement.
  • As of right now the most practical method of doing roadside inspections is either ELD Printout or by showing the ELD screen.

Buy now from one of our authorized online retailers.


VDO RoadLog News

BUSRide Round Table 2017

Get prepared for the ELD Mandate! BUSRide spoke with experts in the transportation industry to hear their thoughts about the […]

Read More

Buy it Now!

Get up and running today with VDO RoadLog ELD and RoadLog Office. Start today!

Buy it Now


Other VDO Products

RoadLog User Portal:

if you are running a device with a white screen click here.
if you are running a device with black screens click here.

RoadLog Support:

Download the support client file

Learn What You’ll Need to Get Started:

RoadLog Selection Tool

Videos

View our VDO RoadLog video library

Overview of ELD Mandate Compliance Software